10g. The Complaints System and need for Public Education on Workings

10g. The Complaints System and need for Public Education on Workingsof theTaxi Industry.

In September 1992 a cost effective submission was made to theMinister for Transport Baird outlining nineteen basic ideas forreducing both physical attacks and baseless verbal and written complaints against taxi drivers.[P1-2] The response from the DOT attempted to shift the responsibility for educating the public onsuch issues as the illegality of over-loading, the legal obligation to obey traffic laws, etc. back onto the drivers. The response once again attempted to play down the driver safety issue although it had become a frequently cited issue in the daily media. Clearly driver safety was a low priority for the DOT.[P3-4]

Source: Sydney Taxi Corruption